Faberlic Does Not Provide Returns for Non-Faulty Products. To Return a Faulty Product Please Follow the Instructions Below:
1. To return a defective product DO NOT send the return back directly, but first please email customerservice@faberlic.com.au with photos of defective products and explanations as to why it’s faulty, then follow the instructions you will receive from us. We will respond withing 72 hours.
2. To return a product, you will need to fill out a return claim. Faberlic Australia will conduct a check according to product acceptance regulations.
3. The Approved return will need to be done by post. Specify the order number, product article number, number of items being returned, and the reason for their return. The return slip and any other documents (if needed) that confirm the customer’s claim must be placed inside the parcel (box) with the defective product, and sent by post to the warehouse address from which the order was sent. Postal charges are not reimbursed. They are paid by the Representative.
4. Funds for the faulty product are returned after*:
- the returned product arrives at the subsidiary warehouse
- a company expert confirms that the product is defective (if it is being returned because of a defect)
- a company expert confirms that all return conditions have been met
5. Ordinarily, funds are credited to the Representative’s personal account within 7-10 days, no more than 30 days from the return date.
6. The company reserves the right to refuse a return in the event of unfair practices, namely:
- multiple returns of non-defective products
- if it is discovered that products were damaged by the customer.
