PRODUCTS
How do night creams work? Is it possible to enhance their effectiveness?
Night creams are designed to help skin get rid of toxins, while providing nourishment and moisture. They support and promote the skin’s natural renewal potential.
Our skin regains energy and absorbs nutrients while we are asleep. That’s why the traditional night cream formulas are extremely rich. The self-regeneration of skin cells goes on actively between midnight and 4 a.m. If we are in deep sleep during this time interval, the regeneration process is supported by melatonin – a natural anti-oxidant that fights ageing and regulates day-and-night body rhythm.
To maximise results, apply the cream an hour or two before going to bed, giving it enough time to soak in. Any excess should be removed to avoid swelling. Spend some time in the evening getting rid of everything that your body and mind don’t need: take a warm bath with sea salt, have a cup of herbal tea and eat your last meal two or three hours before going to bed. This way any cream, even an ordinary moisturising one, will be twice as effective!
Why do we need serums, how to apply them and how do they work?
A serum is a product with a high concentration of active ingredients. It should be applied onto thoroughly cleansed skin in order to let its formula penetrate deeply. Anti-ageing serums are designed to be used in the evening and moisturising serums to be used in the morning.
Using a serum, apply just a few dollops of the product onto your face – it’s quite enough. Then gently massage your skin with soft pressing upward motions to help the product better absorb.
After applying the serum let it work for at least several minutes and wait till it is fully absorbed, then use a cream from the same product line – it enhances the effect of the serum and protects cells.
Serums help to maintain a youthful appearance and combat the signs of aging. Moisturising serums make all skin types more healthy looking, anti-aging products restore and refresh the look of your skin, infusing it with moisture and active ingredients – a must-have in an efficient skincare program!
Can I use products from different series when caring for my face, or is it best to stick with one?
Products from different skin care series can be combined, and sometimes we even recommend combining them for best results. For example, in your skincare bag you may have antiaging products, products for your individual skin type (dry, oily, combination, etc.), specialist skin care products (pigment lightening concentrate or a detox mask, for example), and universal products (eye makeup remover, oxygen balm).
The important thing is to select the right products based on your skin type, condition and age.
What is the difference between day creams and night creams?
The difference between day and night creams is not only in packaging but in their formula and benefits.
At night, you don’t need to protect your skin from negative effects of sun, pollutants and harsh winds. During the night, your skin requires active nutrition and restoration. That is why night creams are usually richer and thicker. If you apply a night cream during the day, you may feel uncomfortable as it creates an oily sheen and makes it more difficult to apply make-up.
Day creams usually contain SPF ingredients that prevent skin pigmentation and photo-aging. Day cream acts like a make-up base or primer, so it has a lighter texture and is not as thick as night cream.Remember – you can’t replace a day cream with a night cream, and vice versa. All our skin care programmes and collections are developed by our trusted cosmetology experts – they ensure the beauty of your skin!
Why should I use loose powder?
There was a time when all powders were loose– the technology for producing it in a convenient, pocket-sized format simply did not exist. Loose powder isn’t as common these days but it is preferred by professional make-up artists. Loose powder goes on more evenly than pressed powder, and is easier to apply in a thin, subtle layer. It locks makeup in place beautifully and mattifies oily and combination skin.
PAYMENT & ORDER CREATION
How do I buy Faberlic products?
You can purchase Faberlic cosmetics, skin care, and household goods in the following ways:
- order on faberlic.com.au (for instructions on how to order online, please follow this link here.);
- place an order through a Faberlic Representative;
You can pay via credit or debit card as well as PayPal
Is it safe to pay by bank card on the Faberlic website?
Yes. Faberlic only works with reliable partners and payment systems, guaranteeing the safety of our Customers.
What are the advantages of shopping with Faberlic?
Faberlic is active in 40 countries across the globe. We are a trusted company worldwide. In Russia alone, Faberlic products are regularly purchased by over 9,400,000 customers. Every three weeks, the head company releases a catalogue showcasing the latest products and unique offers. Faberlic worldwide boasts a range of over 5000 products.
Who can help me with creating my first order?
All questions about the placement, payment, and delivery of your first order can be addressed to your Sponsor, whose contact information is in your personal profile.
REGISTRATION
Do I need to register to place an order on the website?
Yes. Registration is part of order placement, and takes very little time. All you need to do is fill out a simple form with your full name, email and telephone number, after which you will be able to take advantage of all Faberlic Customer benefits. Register online here.
How do I change my password to log in to my personal profile?
You can change your Personal Profile password yourself in the Personal Information / Settings section.
DELIVERY
What are the delivery options?
We deliver to your door anywhere in Australia, cost of delivery is according to Australia Post guide and will be added to the order total. Please make sure you check that your address is correct before you submit the order.
Can I change the delivery address after submitting an order?
A delivery address can be changed if the order payment has not been processed. Please check the delivery address before you send the order.
What is the cost of delivery?
The cost of delivery depends on the region to which the order is delivered and the delivery method.
How do I track my order?
We will send you the tracking in an email
How do I cancel an order?
You can cancel an order before you processed the payment on the website.
RETURNS
What should I do if I’m not satisfied with a product?
If a product is defective, you can return it.
A non-defective product cannot be returned.
How can I return a product?
To Return a defective product please follow the instruction below:
To return defective product Do Not send the return back directly, but first please email customerservice@faberlic.com.au with photos of products and explanations of why it’s faulty, then follow the instructions you receive from us. We will respond within 72 hours.
To return a product, you will need to fill out a return claim. NP Fulfilment will conduct a check according to product acceptance regulations.
The Approved return will need to be done by post. Specify the order number, product article number, number of returned items, and return reason. The return slip and (if needed) other documents that confirm the customer’s claim must be placed inside the parcel (box) with the returned product and sent by post to the warehouse address from which the order was sent. Postal charges are not reimbursed. They are paid by the Representative.
In what time frame can I return a product?
Defective products can be returned within 30 days from the day the product is received
GUARANTEE
What guarantees are there about the safety and adherence to quality standards of Faberlic products?
All Faberlic products undergo mandatory testing in accordance with GOST (State All-Union standard) and SanPiN (Sanitary Rules and Regulations). Faberlic is included in the state register of manufacturers of environmentally friendly and safe products. In 2010, the company received a certificate of conformity to ISO 22716 Cosmetics — Good Manufacturing Practices (GMP) standard for its cosmetics production. Certificates of quality and Declarations are available when clicking on each product on the Faberlic website.
